Terms of service

These terms of service govern the use of all websites, software solutions, mobile applications, platforms, programming interfaces (APIs) and other digital services provided by Valend (hereinafter collectively „Services").

These include in particular re:one and all present and future products and services of Valend, unless supplementary or differing terms of service apply to individual services.

Supplementary conditions may apply to individual products, paid offers or special functions. The user will be expressly informed of these before concluding the respective contract.

These terms of service only become part of the usage contract if the user had the opportunity to review them before concluding the contract and consented to their applicability.

Where registration is provided for, the user must expressly confirm the applicability of these terms of service during the registration process.

Merely visiting publicly accessible areas of the website does not constitute a usage contract.

If you do not agree to these terms of service, you may not use services requiring registration.

The provider of the services is:

Maik Masur
acting under the business name „Valend"
Spohrstraße 61
60318 Frankfurt am Main
Germany

Email: contact@valend.de

Valend develops and operates digital software solutions and AI-powered applications to support businesses, freelancers and individuals.

Our services may include the following functions, among others:

• Document and knowledge management
• AI-powered information processing
• Appointment and task management
• CRM functions
• Communication functions
• Integrations with third parties
• Cloud and API services
• future digital products from Valend

The specific scope of services results from the respective product description.

Valend continuously develops its services and may update, supplement, technically adapt or change functions for security reasons.

Essential functions may only be changed or discontinued if there is an objective reason for doing so. Such a reason may exist in particular in the case of:

• legal or regulatory requirements
• security risks
• technical developments
• changes by integrated third parties
• operation of a function no longer economically reasonable
• or the necessary further development of the service.

The change must be reasonable for the user, taking their interests into account.

If a change more than insignificantly affects the accessibility or usability of a digital product for consumers, Valend will inform affected users within a reasonable period before the change.

Statutory rights of users, in particular under §§ 327 et seq. BGB, remain unaffected.

For certain functions, creating a user account is required.

When registering, you undertake to

• provide complete and correct information
• keep your access data confidential
• keep your password secure
• not pass your account on to third parties
• report unauthorized access immediately.

You are responsible for all activities that take place via your user account, provided you are responsible for them.

Our services may allow login via external authentication services, in particular:

• Google
• Microsoft
• other supported identity providers

For this authentication, the terms of service and data protection provisions of the respective provider apply additionally.

You may use our services only in accordance with applicable law.

You warrant that you

• are of legal age or act with the consent of your legal representatives
• do not violate the rights of third parties
• only upload content for which you have the necessary rights.

Valend grants you, for the duration of the usage contract, a simple, non-exclusive and non-transferable right to use the services exclusively in accordance with these terms of service.

The right of use ends with the effective termination of the contract or a lawful account suspension.

All rights to the software, algorithms, AI systems, source code, databases, trademarks, logos, designs, texts, graphics and other content remain with Valend or the respective rights holders.

These rights are not transferred to you by using our services.

Without our prior written consent, these may not be reproduced, distributed, made publicly accessible, rented, sold or otherwise commercially exploited.

It is in particular prohibited to

• upload illegal content
• distribute malware
• engage in spam or phishing
• circumvent security measures
• carry out automated attacks
• disrupt our services
• use content of third parties without authorization
• use our services to commit illegal acts
• analyze or manipulate our systems without authorization.

Legally permissible actions, in particular mandatory permitted reverse engineering, remain unaffected.

In the event of violations of these terms of service or applicable law, Valend is entitled to take appropriate measures.

These include in particular:

• warnings
• restrictions of individual functions
• temporary suspension of the user account
• permanent suspension or termination of the user account
• assertion of further statutory claims.

Valend will appropriately consider the legitimate interests of affected users.

You retain all rights to the content you create, upload, store or process via our services.

You grant Valend, for the duration of the usage contract, a simple, non-exclusive right limited to the respective contractual purpose, to store, technically reproduce, transmit, process, synchronize and display the provided content within your user account, insofar as this is necessary to provide the functions you have requested.

Use for advertising, the sale of user data or other purposes outside the contract is not permitted.

You warrant that you have all necessary rights to the content you provide and that its use does not violate the rights of third parties.

Our services may provide artificial intelligence (AI) functions.

These functions serve in particular to support the analysis, organization, summarization, search, structuring and creation of information.

AI-generated results may be incorrect, incomplete or unsuitable and do not replace professional, legal, tax, medical or other professional advice.

You are obliged to check all results on your own responsibility before using them or making decisions based on them.

Unless expressly stated otherwise, Valend does not use users' personal data to train its own AI models.

The statutory rights of the user in the case of defective digital products remain unaffected.

Our services can be connected with third-party applications and services.

These may include in particular:

• Google Workspace
• Microsoft 365
• Calendar services
• Cloud storage services
• Communication platforms
• CRM systems
• other integrations supported by Valend

Which data is processed depends on the respectively activated integrations and the permissions you have granted.

For third-party services, their respective terms of service and data protection provisions apply additionally.

Valend does not have full influence on the permanent availability, functionality or changes of third-party services.

Valend may provide programming interfaces (APIs) or integrate third-party APIs.

These APIs may only be used in accordance with the respective technical documentation.

In particular, the following are prohibited:

• abusive or excessive use
• circumvention of technical restrictions
• manipulation of the API
• unauthorized access to data or systems.

Valend may restrict or block API access at any time for security reasons or in case of abusive use.

Valend may provide functions expressly marked as beta, preview, test or experimental functions.

These functions are still under development and may therefore contain errors, be only partially available, or be changed or discontinued.

If a beta or test function is free, optional and not part of the agreed main service, there is no claim to permanent availability.

Statutory rights of users, in particular the rights of consumers regarding digital products, remain unaffected.

Valend endeavors to provide the services with the highest possible availability.

Temporary restrictions may arise in particular due to

• maintenance work
• security measures
• software updates
• technical disruptions
• attacks on the IT infrastructure
• force majeure

.

There is no claim to uninterrupted or error-free use at all times.

Valend takes appropriate technical and organizational measures to protect stored data.

Unless expressly agreed otherwise, however, users are responsible for regularly backing up important content.

Valend recommends making your own backup copies, especially for business-critical data.

If a service is expressly offered free of charge, no fees are incurred for the user.

A payment obligation arises exclusively if the user was clearly informed before concluding the contract about the price, scope of services, contract term and payment terms and expressly consented to the paid offer.

A payment obligation cannot be established solely by a change to these terms of service.

For consumers, prices are shown including statutory value-added tax.

For recurring subscriptions, billing period, contract term, renewal and cancellation options result from the respective offer.

Statutory information and cancellation rights remain unaffected.

Unless otherwise agreed, the usage contract is concluded for an indefinite period.

You can cancel a free user account at any time via the provided functions or by notifying contact@valend.de.

For paid offers, the contract terms and notice periods specified in the respective offer apply.

Valend may terminate the contract in accordance with statutory provisions.

The right of both parties to extraordinary termination for good cause remains unaffected.

An important reason exists in particular if

• these terms of service are significantly or repeatedly violated
• our services are abused
• statutory provisions are violated
• significant security risks arise.

After termination of the contract, your user account will be deactivated. Personal data will be deleted or anonymized in accordance with statutory retention obligations.

Mandatory statutory claims to the provision of content, in particular the rights of consumers under § 327p BGB, remain unaffected.

For consumers, the statutory provisions on digital products apply, in particular §§ 327 et seq. BGB.

Valend provides digital products in accordance with the contractually agreed requirements and statutory provisions.

In the event of non-provision or a defect, consumers have the statutory rights.

These rights are not restricted by the provisions on availability, beta functions or AI-generated results.

Valend is liable in accordance with statutory provisions without limitation for intent and gross negligence.

In the case of slight negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the foreseeable, typically occurring damage.

Liability for slight negligent breach of non-essential contractual obligations is excluded, insofar as legally permissible.

The above liability restrictions do not apply

• in the case of damages from injury to life, body or health
• in the case of claims under the Product Liability Act
• in the case of fraudulent concealment of a defect
• insofar as mandatory statutory liability provisions conflict.

Insofar as our services provide AI-powered functions, the generated results serve exclusively to support the user.

Valend does not assume any warranty for the correctness, completeness, up-to-dateness or suitability of AI-generated content for a specific purpose.

The user remains solely responsible for checking and using the results.

Statutory defect rights and mandatory statutory liability provisions remain unaffected.

If a user culpably violates the rights of third parties or applicable law and claims are therefore made against Valend, the user shall indemnify Valend against legitimate claims by third parties, insofar as the user is responsible for the infringement.

The indemnification includes reasonable and necessary costs of legal defense.

Valend will inform the user without delay about asserted claims and give them the opportunity to comment.

Mandatory statutory rights of consumers remain unaffected.

Valend is not responsible for delays or service failures insofar as these are caused by events that Valend is not responsible for and that could not have been prevented even with the application of reasonable care and security measures.

These may include in particular natural disasters, war, terrorism, pandemics, labor disputes not attributable to Valend, official orders and unavoidable cyberattacks.

Statutory rights of users and Valend's liability for culpable breaches of duty remain unaffected.

Support services are provided within the framework of the respectively offered services.

A claim to specific response or processing times exists only if this was expressly agreed.

Requests may be submitted in particular via the contact options provided on our website.

Information on the processing of personal data in connection with the use of our services can be found in Valend's current privacy policy.

The privacy policy serves to fulfill statutory information obligations and does not constitute blanket consent.

Insofar as consent is required for specific processing, it is obtained separately.

Valend may change these terms of service with effect for the future if there is an objective reason for doing so.

An objective reason may exist in particular due to:

• a change in legal or regulatory requirements
• new or changed case law
• technical or organizational changes
• new functions or services
• security requirements
• or the elimination of regulatory gaps.

Changes may not unduly shift the contractual balance between Valend and users to the users' detriment.

Registered users will be informed in good time in text form of significant changes.

A payment obligation or price increase cannot be established solely by silence, failure to object or continued use of the service.

Statutory rights of users remain unaffected.

The user may transfer rights or obligations from the usage contract to third parties only with Valend's prior consent in text form.

Valend may transfer rights and obligations from the usage contract in connection with a corporate restructuring, merger, sale of the business or transfer of the business to a legal successor.

Registered users will be informed in good time in text form of a change of their contracting party.

Mandatory statutory rights of users remain unaffected.

If a provision of these terms of service is wholly or partially invalid, impracticable or unenforceable, the validity of the remaining provisions remains unaffected.

The statutory provision takes the place of the invalid or impracticable provision.

The law of the Federal Republic of Germany applies, excluding UN sales law (CISG), insofar as legally permissible.

If you are a consumer and have your habitual residence in another EU member state, the mandatory consumer protection provisions of that state remain unaffected.

If the user is a merchant, a legal entity under public law or a special fund under public law, or has moved their general place of jurisdiction outside Germany after concluding the contract, the exclusive place of jurisdiction for all disputes arising from or in connection with these terms of service is – insofar as legally permissible – Frankfurt am Main.

Mandatory statutory jurisdictions remain unaffected.

If you have any questions about these terms of service, you can contact the provider at any time:

Maik Masur
acting under the business name „Valend"
Spohrstraße 61
60318 Frankfurt am Main
Germany

Email: contact@valend.de